Latviešu
Distance contract
The seller of product’s offered in this online store:SIA “Rock and Mouse” LV40103982569 Ikšķile, Ogres nov., LV-5052 A/S “Citadele”, code:PARXLV22 , account LV92PARX0027012650002 on one hand, hereinafter referred to as the Seller and person placing the order, hereinafter referred to as the Customer, on the other hand, signs a Contract:
The Seller undertakes to sell and deliver the Customer products, according to the Customers order.
1. Delivery and payment procedure
The Customer orders the products through this website, specifying the type and quantity of products ordered. After placing the order, the Customer recieves a confirmation of the order to the given email. The Customer has the option to pay for the item by using the payment tools embedded in the online store or by paying the invoice for the order prepared by the Seller and sent to the Customer by email. The invoice is prepared electronically and is valid without a signature.
The Seller ensures the delivery of products to Latvia and the Baltic states within 7-10 working days since payment for the item has been received, the time of delivery coordinating with the Customer. Time of delivery withing the European Union takes 7-14 working days.
If the order needs to be recieved faster, please contact us! We always try to be flexible and if possible – meet shorter deadlines, if that is important to you!
Delivery outside the European Union may take 14-30 working days, the delay in delivery may be affected by customs formalities for which we are not responsible.
The Customer takes full responsibility for all customs formalities and customs duties.
Payment
- Payment with a credit card/debit card.
- Instant payments.
- Bank transfer by invoice.
Delivery
- FREE delivery in Latvia for orders over 70 EUR.Lithuania and Estonia for orders over 100 EUR.
- Delivery with OMNIVA parcel terminal in Latvia, Lithuania and Estonia, recieving of the order in 7-10 working days. Delivery costs in Latvia 3 EUR,Lithuania 6 EUR,Estonia 6 EUR.
- Delivery via Latvian Post, receipt of the order within 7-14 working days. Delivery costs in Latvia 3 EUR, other countries – 12 EUR.
Shipment costs related to returning a product are covered by the customer.
2. Information about right of withdrawal and dispute settlement rules
Right of withdrawal
If you have purchased the wrong size, you can exchange it for the one you want (if the size is available). To exchange a product, it has to be unused and the same condition as you received it. If a product exchange is necessary, please write an email to info@rockandmouse.com.
The Customer has rights to overthink and cancel the order immediately, informing the Seller about the cancellation of the order in the Sellers working time (on working days 10.00-17.00) by calling the phone: 26029135 or by sending a refusal to the e-mail :info@rockandmouse.lv before order processing. The cash paid will be repaid to the buyer within 7 days of receipt of the money in the Seller’s account.
The Customer has the rights to to withdraw from the product within 14 calendar days from the date of recieving of the item by sending the Seller a letter of withdrawal to the e-mail address info@rockandmouse.lv or in writing by sending to the address: Ievu street 15, Ikšķile, Ogres nov., LV-5052.
The Seller sends the withdrawal letter form to the Customer by e-mail upon the Customers request.
The complaint will be dealt with within 7 working days of the date of receipt of the complaint by sending the reply to the address indicated in the complaint.
The Customer is obliged to return the products to the Seller within 7 days of sending the letter of withdrawal with Omniva to Ikšķile Elvi parcel terminal (phone no .26029135, e-mail – info@rockandmouse.com) or to the adress: Ievu street 15, Ikšķile, Ogres nov., LV-5052.
All expenses that will be incurred in connection with the return of the products to the Seller are paid by the Customer.
The money will be returen within 14 calendar days from the day when you have sent a written refusal. The online shop returns the money to the original payment method used to make the purchase or to the bank account indicated on the withdrawal form. The Customer cannot use the rights of withdrawal if:
- the ordered products are used or not returned in the same contidion as recieved;
- the ordered products are made specifically for the Customer after an individual order.
Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia states that “the Customer is responsible for the preservation of the quality and safety of the product during the term of exercise of the right of withdrawal”. The Seller reserves the right to refuse the Customer to exercise the right of withdrawal or withhold compensation in case of damage to the product, negligent handling of the product during use or failure to follow the instructions, if the original packaging is lost or its packaging is significantly damaged
DISPUTE SETTLEMENT RULES
Disputes regarding the fulfillment of obligations are resolved through negotiations. CUSTOMERS who are considered to be consumers within the meaning of regulatory enactments have the right to use alternative dispute resolution opportunities in accordance with the procedures specified in regulatory enactments by submitting a written application to the SELLER regarding out-of-court dispute resolution, indicating:
- Name, surname, contact details;
2. Date of submission of the application;
3. The substance of the dispute, the claims and their justification.
Information on out-of-court dispute resolution options and out-of-court dispute resolution:
– www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze
– www.ptac.gov.lv/lv/content/stridu-risinasanas-process
|
Out-of-court dispute solver |
Out-of-court consumer dispute settlement commission |
|
Charge |
Free |
|
|
|
|
Languages |
Applications may be submitted in accordance with the State Language Law |
