The seller of product’s offered in this online store:
SIA “Rock and Mouse” LV40103982569
Smilšu street 9 k-2 – 55, Baloži, Ķekavas dist., LV-2112
A/S “Swedbank”, code: HABALV22, account LV49HABA0551041458584
on one hand, hereinafter referred to as the Seller and person placing the order, hereinafter referred to as the Customer, on the other hand, signs a Contract:
The Seller undertakes to sell and deliver the Customer products, according to the Customers order.
1. Delivery and payment procedure
The Customer orders the products through this website, specifying the type and quantity of products ordered. After placing the order, the Customer recieves a confirmation of the order to the given email. The Customer has the option to pay for the item by using the payment tools embedded in the online store or by paying the invoice for the order prepared by the Seller and sent to the Customer by email. The invoice is prepared electronically and is valid without a signature.
The Seller ensures the delivery of products to Latvia and the Baltic states within 7-10 working days since payment for the item has been received, the time of delivery coordinating with the Customer. Time of delivery withing the European Union takes 7-14 working days.
If the order needs to be recieved faster, please contact us! We always try to be flexible and if possible – meet shorter deadlines, if that is important to you!
Delivery outside the European Union may take 14-30 working days, the delay in delivery may be affected by customs formalities for which we are not responsible.
The Customer takes full responsibility for all customs formalities and customs duties.
- When paying for the order online or making a bank transfer for the invoice, it can be received on the spot at the address: Šmerļa street 3, Rīgā Tel: 26160148, during working hours – on working days 10.00-17.00
- Payment with a credit card/debit card (on the internet).
When you prepay, you can use debit and credit cards VISA, MasterCard, Maestro, if you have activated the possibility of safe Internet purchases. It can be activated on your internet bank. When the card owner’s information, card number, expiration date, and CVV are filled in, the order amount will be withheld from your card account.
- Bank transfer by invoice.
- FREE receiving in address: Šmerļa street 3, Rīgā. Tel.: 26160148.
- FREE delivery for orders over 70 €.
- Delivery with OMNIVA parcel terminal in Latvia, Lithuania un Estonia, recieving of the order in 7-10 working days. Delivery costs in Latvia 3 €, international shipments 5 €.
- Delivery via Latvian Post, receipt of the order within 7-14 working days. Delivery costs in Latvia 3 €, other countries – 5 €.
2. Information about right of withdrawal and dispute settlement rules
Right of withdrawal
If you have purchased the wrong size, you can exchange it for the one you want (if the size is available). To exchange a product, it has to be unused and the same condition as you received it. If a product exchange is necessary, please write an email to firstname.lastname@example.org.
The Customer has rights to overthink and cancel the order immediately, informing the Seller about the cancellation of the order in the Sellers working time (on working days 10.00-17.00) by calling the phone: 26160148 or by sending a refusal to the e-mail :email@example.com before order processing. The cash paid will be repaid to the buyer within 7 days of receipt of the money in the Seller’s account.
The Customer has the rights to to withdraw from the product within 14 calendar days from the date of recieving of the item by sending the Seller a letter of withdrawal to the e-mail address firstname.lastname@example.org or in writing by sending to the address: Smilšu street 9 k-2 – 55, Baloži, Ķekavas dist., LV-2112.
The Seller sends the withdrawal letter form to the Customer by e-mail upon the Customers request.
The complaint will be dealt with within 7 working days of the date of receipt of the complaint by sending the reply to the address indicated in the complaint.
The Customer is obliged to return the products to the Seller within 7 days of sending the letter of withdrawal with Omniva to Baložu Mego parcel terminal (phone no .26160148, e-mail – email@example.com) or to the adress: Smilšu street 9 k-2 – 55, Baloži, Ķekavas dist., LV-2112.
All expenses that will be incurred in connection with the return of the products to the Seller are paid by the Customer.
The money will be returen within 14 calendar days from the day when you have sent a written refusal. The online shop returns the money to the original payment method used to make the purchase or to the bank account indicated on the withdrawal form. The Customer cannot use the rights of withdrawal if:
- the ordered products are used or not returned in the same contidion as recieved;
- the ordered products are made specifically for the Customer after an individual order.
Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia states that “the Customer is responsible for the preservation of the quality and safety of the product during the term of exercise of the right of withdrawal”. The Seller reserves the right to refuse the Customer to exercise the right of withdrawal or withhold compensation in case of damage to the product, negligent handling of the product during use or failure to follow the instructions, if the original packaging is lost or its packaging is significantly damaged
DISPUTE SETTLEMENT RULES
Disputes regarding the fulfillment of obligations are resolved through negotiations. CUSTOMERS who are considered to be consumers within the meaning of regulatory enactments have the right to use alternative dispute resolution opportunities in accordance with the procedures specified in regulatory enactments by submitting a written application to the SELLER regarding out-of-court dispute resolution, indicating:
- Name, surname, contact details;
2. Date of submission of the application;
3. The substance of the dispute, the claims and their justification.
Information on out-of-court dispute resolution options and out-of-court dispute resolution:
Out-of-court dispute solver
Out-of-court consumer dispute settlement commission
Applications may be submitted in accordance with the State Language Law